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Innovative US Company in the Baby Industry Discovers of The Canadian Distribution Advantage

The Challenge:

Innovative US Company in the Baby Industry Discovers of The Canadian Distribution Advantage

This Links Warehousing & Fulfillment customer was looking for a fulfillment solution in Canada and a warehousing partner that could help facilitate shipments of multiple containers from China. The customer required a partner that was fully EDI compliant, while still being able to fulfill direct-to-consumer (D2C) orders. They were looking for an experienced Canadian warehouse based in Toronto with strict controls in place.

Our Approach:

Links Warehousing & Fulfillment reached out to the customer’s current freight forwarder and discussed shipping directly to Canada rather than shipping through the US. Links works with EDI Gateway to receive retailers’ EDI orders. They connect to Commerce Hub, SPS Commerce and all other EDI platforms. All orders are filtered through our inventory management system – and our customer is given access to view live stock. In turn our customer has given us read-access to their system so we are able to see stock levels in their system. We took the customer on a tour of our pick and pack facility to demonstrate our ability at fulfilling direct to consumer (D2C) orders and offered our services based on a percentage of the customer’s outgoing sales billing model (we do also offer fee by activity and fixed fee per item shipped billing models), The point of offering our services as a percentage of sales is to keep our warehousing and fulfillment costs simple.  Our business model is designed to link our warehousing and fulfillment fees to your sales thereby making us a variable cost linked to sales. We do not charge for every action performed as we find this method an accounting nightmare for us and our clients.  It is a method that is difficult to control or predict. We therefore bill based on an agreed percentage of your sales out of our warehouse. Our fees are ALL INCLUSIVE of everything within the scope that is agreed to with the exception of freight, customs clearance and specified material costs like cardboard boxes, labels and EDI. Typically this will include all receiving activities, storage of inventory and fulfillment of all orders.

Links Warehousing & Fulfillment Value:

Sears, Babies R Us and all the other independent retailers are extremely satisfied with our accurate on time delivery of orders and pick levels. We help with current stock analysis by setting stock re-order alerts, and often send product to the customer’s US warehouses to help with inventory shortfalls. Our customer enjoys the fact that we manage their EDI orders and help facilitate inbound shipments all on a fixed percentage of business.  This customer also has the peace of mind of continuing to use their own warehouse management system they know, while still being able to log-in to our system to check stock levels. Helping facilitate US/Canada/China product movement eases a burden from our client and allows them to focus on product rather than the Canadian logistical concerns that Links Warehousing & Fulfillment specialises in. Links has been able to save this customer considerable money, time and headaches. Being able to work your business on a fixed percentage takes out all of the variables and unknowns of traditional warehouse billing models. This is The Canadian Distribution Advantage™

Return on Investment:

Our customer has been able to forecast Links’ warehousing fees simply by running sales forecasts. Why? That’s because our fees are a percentage of their outgoing sales. The customer have stronger sales in Canada now, and it’s all due to presence. Having a Canadian presence and partner helps improve order fulfillment by having inventory immediately available, shorter shipping times, and savings on customs duties and fees payable.

What Our
Are Saying
About Us What Our Clients Are Saying About Us

Links’ hands on approach have been a pleasure to work with. You can always reach out to Kevin, Jonathan or their staff by phone or email with any issues which in today’s world is very unusual. I have run my e-commerce business out of Links Warehousing for a little more than 7 years. The whole Links team is top drawer, they are very responsive and provide great customer service, we highly recommend them and have done so many times.

Linda from Barrie, Ontario

Linda from Barrie, Ontario E-Commerce Fragrances & Cosmetics

We began in Canada in 2015 with about 20 cartons of inventory and now carry an average of 200 pallets of inventory at any time and are processing around 5,000 e-commerce and 200 retail & practitioner orders per month through Links’ warehouses. Their attention to detail and speedy pick, pack and shipping is incredible. Links has been instrumental in helping us to build our Canadian business and are an important part of our growth and success.

Peter from San Diego, California

Peter from San Diego, California Natural Health Medication & Supplements

Links make us feel as though we are their only client, they are always available to take on urgent projects and always get the job done no matter how late they must work, we are very impressed by their team and their can-do attitude. Keep up the good work and we look forward to many more years of mutual success.

Patricia from Tampa Bay, Florida

Patricia from Tampa Bay, Florida Promotional Products & Gifts

I Would 100% recommend Links Warehousing for all your logistics needs. I own a small E-commerce business and since moving to Links 4 years ago they have managed to help me scale my business by handling all my shipping, storage and returns. Their system is simple and provides real time information that is extremely easy to use!

Jay from Toronto, Ontario

Jay from Toronto, Ontario E-commerce- Technology

My company uses Links Warehousing and Fulfillment to store and ship out Natural Health Products to our clients in Canada as we are based in the USA. We chose Links to handle our warehousing and order fulfillment as their warehouse is Health Canada approved as well as temperature and humidity controlled. The team at Links are both efficient and reliable and have been a key partner in enabling our business to grow and expand into the Canadian market.

Alex from Houston, Texas

Alex from Houston, Texas Sport Natural Health Products

It is my absolute pleasure to endorse Links Warehousing and Fulfilment. I have been dealing with the team at Links for over 2 years now and they are always able to exceed our expectations and handle any issues that arise in a professional and timely manner. They are an essential partner to my business and cannot recommend their services enough!

Samantha from Brampton, Ontario

Samantha from Brampton, Ontario E-commerce- Fashion Brand

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