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Frequently Asked Questions


What services do Links Warehousing & Fulfillment offer?

Links Warehousing & Fulfillment is a full-service Third Party Warehousing & Fulfillment company (3PL or also called Public Warehousing). We offer warehousing, order fulfillment, inventory management, pick & pack, shipping services, kitting, co-packing and return logistics services for companies seeking warehousing & fulfillment services in Toronto, Canada.

What are the advantages of using a 3rd party Warehouse and Fulfillment service?

-Third Party Warehouses help companies to enter new markets with minimum risk and local expertise

-You can leverage the relationships with shipping companies that Public Warehouses (3PL’s) have by taking advantage of volume discounts that they receive.

-Fulfillment centres eliminate safety concerns in the workplace and you need not worry about ongoing safety training and certifications.

-You only pay for the space actually occupied by your inventory and for services that are actually performed by the fulfillment centre and you can concentrate on your core business.

-By kitting or light assembly of finished products a fulfillment warehouse will allow you assemble a product that consists of multiple parts that come from different suppliers to be assembled or kitted closer to the end user and save on shipping and other costs.

What is Logistics?

Logistics encompasses the business of planning, implementing and controlling the efficient, effective transportation, storage and control of inventory from the point of origin to the point of consumption for the purpose of conforming to customer requirements.

All of the following activities combine under the logistics umbrella: shipping, transportation, warehousing, storage, order fulfillment, inventory control, picking & packing, co-packing, kitting, returns and reverse logistics amongst many others.

What are some signs of a high-quality, third-party warehousing facility?
Secure — When looking at fulfilment centres to warehouse your inventory, they should be in a safe area and provide round the clock off-site monitoring, CCTV systems as well as fire sprinkler systems.
Clean — The warehouse should be clean and well organized; this reflects the quality of how your product will be handled and care that will be taken of your inventory.
SOPs — The Third Party Logistics company should have Standard Operating Procedures and manuals customized to support each customer’s specific requirements.
The Right People — experienced, customer friendly staff who are just a phone call or email away is a key ingredient for your 3PL provider to have in order to continue the growth of your business and is the foundation of our success.

What is the supply chain?

A supply chain is a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer.

What is supply chain management?

SCM is the design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.

What is a non-resident importer?

A non-resident importer (NRI) is a company whom does not have a physical

Presence in Canada. This company though imports from the USA into Canada.

And they may do this under their own name. The practical effect of an NRI is

that the NRI may become both the exporter (in the USA) and the importer of

record (Canada).

NRI status confers certain advantages:

1. Successful USA sellers to Canadian business can offer a delivered price

to Canadian customers by assuming the responsibility of being the

Canadian Importer of record. Transportation costs, customs clearance, duties,

VAT can be folded into the price of the product.

2. USA companies can expand their business in Canada and avoid or reduce the expense of maintaining a physical presence in Canada by making use of the services of a third party warehouse or public warehouse (3PL).

What is an importer of record?

An IOR deals with the customs, duties laws and regulation in regards to goods being shipped cross-border. Links Warehousing & Fulfillment can act as the non-resident importer of record within Canada for your business.

The advantages of Links acting as your IOR are as follows:

- Links will manage your brokerage and customs by acting as your Importer of Record, this means we bring product into Canada at cost rather than at wholesale or retail cost so you only pay tax and duties on the lowest possible price.

- You will also not require a Canadian business number and will not need to file monthly GST or annual tax returns in Canada.

What is fulfillment?

When an order is received it needs to be fulfilled. Order fulfillment encompasses all the activities from warehousing, locating the inventory ordered, packing them and shipping them to their destination.

How long will it take for my order to be fulfilled?

If an order is received by 12 noon it will in most cases be shipped the same day, however if same day shipping cannot be achieved for whatever reason we *guarantee shipping within 24 hours of receipt of the order.

*Provided the inventory is available in the warehouse and that the order is not a very large order with hundreds of different items or SKU’s which may take a long time to pick, check and pack.

Can you handle returns?
Yes, we will inspect returns and advise you as to whether they can be repaired or cleaned and returned to pristine stock, relegated to seconds, or disposed of; reverse logistics is something that we specialize in.

What shipping companies do you use?
Many of our shipments go out UPS or FedEx, but we also regularly use Canada Post and freight carriers. If your vendor manual specifies a particular trucking company, we will use them.

Do you ship to individuals or residences?
Yes, we can ship to anyone. Keep in mind that UPS won't ship to a PO box, and some shipping companies charge more to deliver to a residence.

Does Links support both b2c as well as b2b fulfillment?

Yes, Link’s business is almost evenly split between consumer direct business and retail distribution to both the chain stores and independents.

Can you do physical inventory counts?
Yes, we can do complete inventories or periodic spot-checks. Please note that there may be an additional labor charge for this.

Can Links Warehousing & Fulfillment help me with inbound logistics, including customs clearing?

Yes. Links can simplify your entire supply chain. Our partner carriers include Ocean/Air carriers and freight forwarders. We can pick up your goods at the factory and arrange transport all the way to our door, including the Customs clearance and import duties.

Do you require bar coding?
No, but it is very helpful when we can scan your product. This especially saves time when receiving goods and picking orders.

What do you charge for your services?

Since no two clients are the same we customize our rates for each client based on the product type, order characteristics, transmission method, volumes and clients specific requirements. Once we receive all the necessary information we can usually customize a proposal for you within 24 hours.

How long does it take to set up a new client?

We can generally set up a new client and be ready to ship orders in 48 hours.

What are your hours of operation?
Typically, the warehouse is open from 9:00 AM to 5:00 PM eastern standard time for receiving and shipping.

Where is Links Warehousing & Fulfillment located?

Toronto, Canada at the below address:

Corporate Office:

Links Warehousing & Fulfillment

553 Basaltic Road, Vaughan, Greater Toronto Area, ON, L4K 4W8, Canada